Privacy Policy

Information We Collect

We may collect the following types of information when you interact with our website or store:

• Personal details: name, phone number, email address, and delivery address
• Order information: products purchased, payment method, order history, and delivery preferences
• Account information: login credentials and profile details if you create an account
• Communication data: messages sent via contact forms, WhatsApp, email, or customer support
• Technical data: IP address, browser type, device information, and pages visited

How We Use Your Information

We use your information to provide and improve our services, including to:

• Process and deliver your orders across Pakistan
• Communicate order updates, delivery status, and customer support responses
• Verify identity, prevent fraud, and maintain account security
• Send promotional offers and newsletters when you opt in
• Improve website performance, product listings, and user experience
• Comply with legal obligations and resolve disputes

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember preferences, analyze traffic, and support features such as shopping carts and login sessions. You can control cookies through your browser settings, though disabling them may affect site functionality.

We may also use third-party analytics and advertising tools (such as Google Analytics) that collect anonymized usage data to help us understand how visitors use our site.

How We Share Information

We do not sell your personal information. We may share data only when necessary:

• With courier and logistics partners to deliver your orders
• With payment processors to complete transactions securely
• With service providers who assist with hosting, email, or analytics
• When required by law, court order, or to protect our legal rights

All third-party partners are expected to handle your data securely and only for the purposes we authorize.

Data Security & Retention

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online transmission is completely secure, and we cannot guarantee absolute security.

We retain your information only as long as needed to fulfill orders, provide support, meet legal requirements, and resolve disputes.

Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal and contractual obligations
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.