Terms & Conditions

Acceptance of Terms

By using our website, creating an account, or completing a purchase, you confirm that you are at least 18 years old or have permission from a parent or guardian, and that you agree to comply with these Terms and all applicable laws in Pakistan.

We may update these Terms from time to time. Changes take effect when posted on this page. Continued use of the site after updates constitutes acceptance of the revised Terms.

Products, Pricing & Availability

• Product images are for illustration; actual items may vary slightly in color or packaging
• Prices are listed in Pakistani Rupees (PKR) and may change without prior notice
• Promotional prices apply only during the stated offer period
• We reserve the right to limit quantities or cancel orders in cases of pricing errors, stock issues, or suspected fraud

If a product becomes unavailable after you place an order, we will contact you to offer a refund or suitable alternative.

Orders & Payments

Placing an order constitutes an offer to purchase. Order confirmation (via email, SMS, or WhatsApp) indicates acceptance of your order. We support payment methods displayed at checkout, which may include cash on delivery, bank transfer, or online payment options.

You are responsible for providing accurate billing, contact, and delivery information. Orders with incomplete or incorrect details may be delayed or cancelled.

Shipping, returns, and refunds are governed by our Shipping & Service Policy and Return & Refund Policy.

User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access.

We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or misuse our services.

Prohibited Use

You agree not to:

• Use the website for unlawful, harmful, or fraudulent purposes
• Attempt to gain unauthorized access to our systems or user accounts
• Scrape, copy, or reproduce site content without permission
• Submit false orders or misuse promotional offers

Intellectual Property

All content on this website — including logos, text, images, product descriptions, and design — is owned by or licensed to Phones Dukan and protected by applicable intellectual property laws. You may not reproduce, distribute, or commercially exploit any content without our written consent.

Limitation of Liability

To the fullest extent permitted by law, Phones Dukan shall not be liable for indirect, incidental, or consequential damages arising from your use of the website or purchase of products. Our total liability for any claim related to a product or service shall not exceed the amount you paid for that product.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Governing Law

These Terms are governed by the laws of Pakistan. Any disputes shall be subject to the jurisdiction of the courts in Islamabad, unless otherwise required by applicable consumer protection regulations.