Shipping & Service Policy

Delivery Areas

We deliver to major cities and towns across Pakistan through trusted courier partners. Delivery availability may vary for remote or hard-to-reach locations. If your area is not serviceable, our team will contact you to discuss alternatives.

In-store pickup is also available at our Islamabad location: Al-Ghaffar Shopping Mall, Shop 13B, G-11 Markaz.

Shipping Charges

Shipping fees depend on your delivery city, order weight, and selected courier service. Applicable charges are displayed at checkout before you confirm your order.

• Standard delivery charges apply to most orders
• Free or discounted shipping may be offered during promotions
• Cash on delivery (COD) orders may include additional handling fees where applicable

Order Processing & Delivery Times

Orders are typically processed within 1–2 business days after payment confirmation. Delivery timelines after dispatch are generally:

• Islamabad & Rawalpindi: 1–2 business days
• Major cities (Lahore, Karachi, Faisalabad, etc.): 2–4 business days
• Other areas: 3–7 business days

Delivery times are estimates and may be affected by public holidays, weather, courier delays, or product availability. We will notify you of any significant delay.

Order Tracking

Once your order is dispatched, you will receive tracking details via SMS, WhatsApp, or email (depending on the contact information provided). You can also track your order on our website:

/track-order

Please ensure your phone number and delivery address are accurate at checkout to avoid delivery issues.

Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the product/packaging. We will arrange a replacement, repair, or refund in accordance with our Return & Refund Policy.

Warranty & After-Sales Service

Many products sold at Phones Dukan include manufacturer warranty. Warranty terms vary by brand and product category. Our team can guide you on:

• Warranty registration and claim procedures
• Authorized service center referrals
• In-store support for eligible products purchased from us

Warranty coverage does not include physical damage, liquid damage, unauthorized repairs, or misuse. Please retain your invoice for warranty claims.